Bento

Use our trained GPT to build onboarding guides with a help article or video transcript

Build guides with AI

Allow users to revisit previous guides and announcements, and personalize its sections.

Everboarding home

Emily Wang

Meera Kanani

From previewing & QA'ing the guide experience, to managing who's going to automatically get it

Build in-app experiences

Users can only handle so many pop-ups. But great empty states and native CTAs? Now that's delightful.

Embedded cards & empty states

Add hotspots, pills and beacons to bring users back to their guide

Visual tags

Let guides launch other guides to create chained experiences

Launch guide CTA

Showcase various videos to your users, embedded on your screen and tailored by use case

Embedded video gallery

Instead of linking users out to help centers, offer bitesized help or "side quests" that can be triggered with an icon

Contextual guides

You've seen a lot of tours so default to wanting to create one. We'll show you how, and also encourage you to try a different approach :)

Flows: Product tours

Add bite-sized pieces of information attached to a visual tag

Tooltips

Collect user information, feedback and more by adding an "Input" step type in any checklist guide.

Input fields (aka form fields)

Product dashboard

Onboarding and everboarding experience

From feature announcements, to in-line explanations, announcement modals catch your users' attention.

Announcement modals

For a quick update, Banners will excite your users

Announcement banners

Announcements

You can set up your CYOA guides to be serial, meaning users can finish a path and pick another one.

Serial CYOA: Choose multiple adventures

Allow users to tailor their onboarding based on their tech stack, use-case or features they're interested in.

Branching step groups

Create options for users to opt into the flows that make most sense for their use-case, role, or configuration.

CYOA (choose your own adventure): Branching guides

CYOA and Branching

For example, trigger the right upsell modal based on a user clicking "upgrade" in a Bento embedded card.

Fire an event to your app via Bento-element click

Allow users to search your help center from the Bento sidebar

Search your help center

How to customize the resource center view to create a product dashboard page in-app

Bento resource center

Complete steps for your users once the action is done (leverages data you pass into Bento)

Auto-completing steps

Let your users share files with you through Bento

Upload files

Create a base guide and add content dynamically based on account attributes

Dynamic step groups: Add step groups to guides based on attributes

Guides can be changed and tailored, even after they're launched.

Modifying guides for an account

Additional Bento controls

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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