Jumpstart PLG by offering a self-serve onboarding path

📄 Move from the "getting started" doc to a dynamic in-product experience.

✅ Enable users to get through the basics on their own and track their progress

✨ Do more than explain what – have the room to expand and iterate on why

Dynamically update guides based on user selections.

When "role" isn't enough to tell you why a user has logged in.

Automatically complete steps when the user has taken the action.

Benefits

Personalize onboarding based on job to be done

Create personalized journeys based on user-opt-in or prior data capture
Reward user-actions with real-time feedback and progress
Natively integrated UX means users can pick up where they left off across sessions

Features

Widest library of UX examples informed by best practices.
Automatically notify CS or Sales teammates of progress, so they can still assist
Integrate activity data into your analytics tool of choice with native integrations

Donnie Wang

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Growth Product Manager, Courier